Conversational AI
At Scaleasy, we believe all businesses should be able to provide excellent customer service, without needing a team available 24/7.
Our Services
Query Collector
Information Chat AI
Qualifying Chat Ai
Our Services
Query Collector
Information Chat AI
Qualifying Chat AI
"The importance of live chat cannot be overstated... 92% customers feel satisfied when they use the live chat feature"
Forbes
More About Our Services
Query Collector
Collects Queries From Prospects
User Friendly Interface
Instant Notification
Available 24/7
Easily Integrates With Your Website
Enhances Professional Image
Information AI Chat
24/7 Customer Support
Advanced Intelligent Responses
Customized For Your Business
User Friendly Interface
Easily Integrates With Your Website
Acts As A Virtual Receptionist
Manual Messaging Available
Fully Customizable
Training Content Easily Updated
Qualifying
AI Chat
Fully customizable
Available 24/7
Pre-Qualify Prospects With Ease
Emotionally Intelligent Responses
Fully Conversational Via SMS
Available Across Most Platforms
Manual Messaging Available
Bespoke Training For Your Sales
Advanced Personality Selections
"Live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate."
Hiver
Our Approach
We understand the importance of AI in a growing business, and the anxiety that comes with trusting it for the first time.
That's why we offer a completely bespoke and hands-on experience to ensure our clients get a smooth and easy onboarding journey.
Phase 1
Consultation & Understanding
Using conversational AI is not a 'one shoe fits all' situation, as every business has different processes, information and needs.
All of our chat AI's are trained from scratch to mirror your business and it's personality, ensuring an authentic customer journey from start to finish for your prospects.
Due to this, Scaleasy won't start any conversational AI without a consultation prior, it's key we understand why you need chat AI and the value it can bring to your business, so we can craft your Live Chat AI to suit your specific needs.
Phase 2
Building & Testing
After your initial consultation, we'll spend the next 5 working days building your own authentic conversational AI.
Your conversational AI will be built off two key factors - your information & your needs.
This means your Live Chat AI will have a deep understanding on your businesses processes, general information and 'personality' which they will mirror.
Once the chat AI is built - it's your turn to test it.
Phase 3
Going Live
Once you've tested your chat AI and temporary live chat internally, it's time to go live.
In this phase we'll integrate the conversational AI into your working set-up by linking it to your social media platforms, or website, whichever you choose.
During this period, we'll still be there to assist you with any queries and even tweak the chat AI as you see necessary.
Phase 4
Ongoing Support
We understand it's crucial for your conversational AI to stay up to date once live. That's why we continue to work with our clients after the initial set up to ensure we can maintain monthly maintenance; including any information updates for your live chat AI if necessary.
Interested in hearing more?
FAQs
What is conversational AI?
Conversational AI is the use of AI to respond to customers and clients over Live Chat messages, without needing a human to be present. It provides intelligent and dynamic responses to any message it receives.
How does conversational AI work?
Scaleasys' conversational AI uses open-source AI and an information-based programming to create a bespoke AI chatbot for your business to respond to customers 24/7 when you're not available and even close/qualify new leads to your business.
What platforms does it work on?
Our conversational AI is available on all platforms for communication; Website, Text Messages, Facebook & Instagram DMs. If you already have a website live, our Live Chat can be easily plugged in via a Wordpress plugin or direct code!
How long does it take to set up?
Your conversational AI will be ready for review within 5 working days of being requested, once you've reviewed your Chat AI and approved, the system can go live within 24 hours.
How do I know if this will help my business?
If you're business is not in a position to hire customer representatives to be available 12-hours a day, a conversational AI will definitely help your business. Whether you're a solopreneur or medium sized business, our conversational AI will provide you with 24/7 coverage for your customer support.
Will this suit my sector?
Our chat AI is custom trained for every business, meaning it applies to any industry and can adjust to any jargon as well. We're also able to add/change any information should your information change at any point in the future.
